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LCG’s Gen AI Capabilities

Posted on by Alix Ganga

About LCG

For 30 years, LCG, Inc. (LCG) has steadfastly provided IT consulting, modernization, and support services to the federal government. Our diverse team of technologists implement innovations—providing strategic vision, transparent leadership, and experienced service delivery. Our collaboration extends to more than 40 federal agencies, including 21 out of 27 Institutes and Centers (ICs) within the National Institutes of Health (NIH).

Call to Action

Across the globe, governments are at the forefront of shaping the future of GenAI—acknowledging its vast implications and its novel challenges. This pivotal moment in technological history calls for deliberate and strategic action. Policymakers are in the throes of designing robust governance frameworks, aiming to harness AI’s potential responsibly and equitably. These frameworks are regulatory measures and foundational cornerstones for the safe and beneficial integration of AI into our societies.

In this context, federal Office of the Chief Information Officers (O-CIOs) are presented with an unparalleled opportunity. By embracing guided experimentation with Gen AI, O-CIOs can lead by example—preparing their teams for the impending technological evolution and contributing significantly to the development of comprehensive AI governance mechanisms. This proactive approach does more than ready the federal IT landscape for future challenges: it places O-CIOs at the heart of shaping the ethical, responsible, and inclusive deployment of AI technologies.

Transforming Government Operations

Empowering the Federal Government with Generative AI

In the realm of federal information technology, the advent of Generative Artificial Intelligence (GenAI) is not just another wave but a seismic shift—heralding an era of unprecedented innovation. Despite AI being a cornerstone of technological research and development for decades, GenAI emerges as a beacon of transformation. It represents not merely an evolution but a revolution, redefining the paradigms of business operations and value creation.

This transformative technology, bolstered by significant investment and development, is paving the way for its integration into the daily mechanisms of various sectors. Its ability to enhance decision-making processes, streamline operations, and foster innovation positions GenAI as a critical tool in the arsenal of federal IT—ready to redefine the contours of government efficiency and service delivery. Gen AI, when blended with governance and aligned with regulators, will give us efficiencies, ensuring that these advancements are both effective and compliant.

Acknowledging the Implications

GenAI distinguishes itself from previous technological milestones by requiring in-depth examination, despite its widespread applicability. The adoption of Large Language Models (LLMs) into everyday tools marks a significant transformation in how we work by streamlining and enhancing operations in ways previously unimagined. This evolution emphasizes the need for a deep understanding of how GenAI can reshape current business models and unlock new avenues for operational efficiency.

This narrative encourages O-CIOs to adopt a forward-looking stance on GenAI and experiment with its capabilities even before fully fledged regulatory frameworks are in place. The swift pace at which this technology develops and outstrips former technological benchmarks underscores the importance of early engagement. Our guide aims to highlight the criticality of embracing Ethical GenAI adoption and offers a practical roadmap for federal entities poised to pioneer in this dynamic field.

Vision to Reality : LCG’s Journey with Generative AI

As a Microsoft Partner, LCG’s dedication goes beyond mere words—it is a reflection of our commitment to continual innovation and our prominent position as a leading integrator of Microsoft Solutions. Embarking early on the GenAI wave, our venture started with integrating OpenAI Services via Azure OpenAI Services. Our position as an early adopter and thought leader in the GenAI landscape has elevated our status as a trusted advisor to federal Chief Information Officers (CIOs). LCG is instrumental in simplifying GenAI for federal CIOs while emphasizing strategic foresight and readiness for the future. Our initiatives aim at equipping agency leaders for GenAI adoption, marking the beginning of an era ripe for experimental exploration into its capabilities for transformative decision-making and establishing a foundation for future operational enhancements.

Our AI Engineering Team stands at the helm, integrating visionary strategy with industry-leading practices, robust security measures, and compliance with federal Executive Orders, Presidential Directives, and Mandates. Our mission is to empower our Government and Public Service partners to achieve their AI objectives by offering an extensive portfolio of services designed for maximal impact.

How We Can Help

GenAI Awareness Campaigns

LCG’s “GenAI Roadshow,” launched in Quarter 4 of 2023 for our federal customers, demystifies GenAI with an engaging series of discussions and demonstrations. We highlight the transition from “Narrow AI” to GenAI’s broader applications, including practical Azure OpenAI integrations in service desk operations and grants management. Our demonstrations and interactive sessions aim to spark curiosity and encourage exploration among attendees, showcasing real-world GenAI applications.

GenAI Strategic Planning

Leveraging over two decades of experience with federal CIOs, LCG guides O-CIOs through the evolving GenAI landscape from blueprinting to strategy development. Our approach prioritizes evaluation and experimentation, offering tailored guidance on strategic planning, acquisition support, and implementation—empowering CIO Organizations to navigate GenAI integration effectively.

GenAI Development

Our AI Engineering Team leads GenAI development initiatives, enhancing digital ecosystems through large language models like GPT via Azure OpenAI Services. From content creation to decision-making and workflow automation, our controlled pilot projects balance risk and innovation by incorporating AI-assisted tools like GitHub Copilot for efficient and modern software development.

GenAI Integration Services

LCG specializes in integrating GenAI and LLMs into client workflows to refine business processes for efficiency and enhanced customer experiences. Our focus on precise adjustments and optimal resource use supports discovery projects in Grants Management and Customer Service, enabling our clients to fully leverage GenAI for transformative business improvements.

Azure OpenAI Onboarding

Our workshop provides an in-depth introduction to GenAI and Azure OpenAI for NIH use cases. Participants explore GenAI concepts, Azure OpenAI services, and practical applications through live demonstrations and hands-on exercises. This comprehensive session covers everything from setup to custom application development, guided by best practices and tailored adoption pathways for NIH integration.

Use Cases

Ticket Quality Analyzer: Elevating Service Desk Operations

In the realm of Service Desk operations, manual ticket quality assessments present significant challenges, leading to inefficiencies and potential service quality issues. LCG’s Ticket Quality Analyzer, powered by Azure OpenAI, automates the analysis of service desk ticket data, streamlining the process and ensuring adaptability to evolving service standards. This AI-powered solution proactively identifies potential issues, allowing for timely interventions and preventing service disruptions. By shifting the focus from labor-intensive manual tasks to strategic initiatives, the Ticket Quality Analyzer enhances overall service quality and operational efficiency, positioning the Service Desk for future scalability. 

Interactive Knowledge Base: Streamlining Scientific Research and Support

In scientific research and lab support, manually sifting through extensive documentation to extract relevant information is a significant challenge, leading to delays in decision-making and support tasks. LCG’s Interactive Knowledge Base, powered by Azure OpenAI and utilizing the Retrieval-Augmented Generation (RAG) technique, addresses this issue by providing a sophisticated chatbot interface for quick, precise answers. This innovative solution integrates with an agency-provided knowledge base, ensuring a secure FedRAMP High platform that adapts to evolving research needs. By enhancing accessibility to relevant information, this solution reduces time spent on information retrieval, boosts productivity, and fosters collaboration among researchers and support staff, promoting a culture of knowledge-sharing and innovation. 

Compliance Screening of Grants Applications: Enhancing Efficiency and Accuracy

The manual screening of grant applications is a vital but labor-intensive process, consuming significant time and resources. LCG’s Compliance Screening of Grants Applications, powered by Azure OpenAI, addresses this challenge by automating the initial screening step. This innovative solution significantly reduces the time required for compliance checks, mitigating human error and bias. By streamlining the process, it introduces scalability and adaptability to evolving compliance standards. The AI-driven approach enhances workflow efficiency, improves accuracy, and promotes a more equitable and effective grant screening process, aligning with LCG’s strategic focus on resource optimization and risk mitigation. 

Candidate Matching: Revolutionizing Recruitment Efficiency

The modern job market demands a seamless recruitment process, yet manual resume screening against job descriptions is time-consuming and error-prone, potentially overlooking highly qualified candidates. LCG’s Candidate Matching solution, powered by Azure OpenAI, automates the resume matching and scoring process, significantly enhancing recruitment efficiency. This AI-augmented prototype allows users to upload multiple resumes, matches them against job descriptions in a SharePoint repository, and provides detailed alignment scores. With configurable match thresholds, this solution offers flexibility in recruitment criteria. By automating these tasks, it enables recruitment teams to focus on strategic talent acquisition, ensuring fair and objective candidate evaluations, and ultimately fostering a more effective and agile recruitment process.

Chanaka Perera is Chief Technology Officer at LCG.

NIH SharePoint Modernization

Posted on by Alix Ganga

Congratulations to LCG’s team at NIH’s Office of Strategic Coordination (OSC), who diligently worked over three years to modernize and upgrade 35 SharePoint sites from the legacy on-premises SharePoint 2019 platform to SharePoint Online. Our team developed custom interactive and responsive components using SharePoint Framework (SPFx), React, and TypeScript, allowing seamless integration with SharePoint data and services for a personalized and modern user experience.

When modernizing legacy tech, the act of translating old functionality to new frameworks remains essential to delivering on customer needs. The team attempted to make the custom SharePoint Online site more functional, while easing the end-user transition by retaining familiar SharePoint 2019 elements.

The team integrated features such as breadcrumb navigation, created reusable component libraries to modularize and design site architecture, developed User Acceptance Testing (UAT) cases, and addressed challenges such as custom actions not being able to translate 1:1 from SharePoint 2019 to SharePoint Online.

The following team members worked directly on this migration project and received high satisfaction marks from NIH’s OSC:

  • Sreepallavi Thota
  • Raja Ganapathi
  • Rupinder Kaur
  • Sumitra Sampath
  • Fern Wildesen

Ensuring Success in NIDCD’s Return to Physical Workspace Effort

Posted on by Alix Ganga

Many workplaces faced new challenges transitioning to virtual workspaces during the COVID-19 pandemic. COVID control methods have changed throughout the past three years, meaning that organizations may now find themselves evolving their workspaces to meet critical goals. LCG teammates played important roles on the Return to Work team at the National Institute on Deafness and Other Communication Disorders (NIDCD), receiving the coveted NIDCD Director’s Recognition award. 

The Return to Work team at the National institutes of Health (NIH) is a program to support the transition back to a physical workspace. Many departments needed to create flexible workspaces to welcome employees back to a hybrid work environment, while also being mindful of the needs of employees. 

LCG’s Return to Work team at NIDCD coordinated and established hoteling spaces, refit client offices for in-person use, and acclimated users to the new hybrid workplace. The following LCG teammates on the Return to Work team received the NIDCD Director’s Recognition:

  • Dan Berger
  • Christopher Adams
  • Brandon Gomez
  • Hemalben Harkhani
  • Naveen Lanke
  • Dagmawi Jiru

Back It Up – The Importance of Redundancy

Posted on by Alix Ganga

World Backup Day is March 31st, 2023. It’s a great day to remind ourselves of the importance of backing up personal and professional data. From family photos to important presentations, you’ve likely felt the pain of forgetting to do backups.

“Failure is Always an Option” – Adam Savage

Whether you are a MythBuster or a software developer, there is no shortage of issues that can result in data loss. Software bugs, malware, environmental factors, accidental deletion. Without a robust backup solution, your data is constantly at risk. There are several types of backup options that can mitigate this risk. Let’s take a look at a few of these that can help maintain access to your important files no matter what gets thrown your way. 

3-2-1… Countdown for Successful Data Protection

Having one backup copy of your critical work data is sometimes not enough. Let’s assume you back up your files or your application data to an external drive, and keep this drive in your home office or work desk. If your laptop fails, you have a backup copy for immediate recovery. If a water pipe bursts in your home, or there’s an issue at your desk onsite, then your computer and the external drive backup will likely be destroyed. This is a good reason to keep at least two copies of your critical data with one copy residing in an offsite location. Examples of offsite locations include simply saving to the cloud or even using an infrastructure datacenter whose specialty is housing backup data. 

OneDrive – One terrific offsite solution is Microsoft’s OneDrive. If you have a Microsoft 365 subscription, you may have access to 1 TB or terabyte of OneDrive cloud storage. OneDrive can be used to backup specific data but can also be set up to backup all your local folders such as documents, downloads, and desktop automatically. This “set it and forget it” configuration means your data is stored in the cloud in the event something happens to your PC. This approach has the added benefit of giving you access to your files anytime and anywhere. For more information, simply access Microsoft’s OneDrive backup instructions online.

Even with the redundancy offered by a large company such as Microsoft, it’s a good idea to backup your cloud data and email to a third-party provider for even more offsite availability. Whether you are a web developer at a federal agency or a systems administrator at a business like LCG, our data easily climbs into multiple terabytes of cloud data. Having a robust strategy is critical to personal and business success. 

Remember – your backup strategy is only successful when implemented, so save your work today. 

Hold on let me go save this…

Daniel Trencher is the Systems Administrator in IT and Network Support at LCG

LCG Passes ISO 9001:2015 Surveillance Audit, Recognizing the Quality of its Performance

Posted on by Alix Ganga

LCG has successfully passed its ISO 9001:2015 Surveillance Audit of the Quality Management System (QMS) validating a commitment to standardize and maintain the highest level of quality service to customers and verifying its continuous improvement of processes.

In 2022, LCG formalized its continued commitment to quality by forming a Quality Control department which also includes Client Relationship Management (CRM). Before the creation of the Quality Control department, LCG was a small company that was attaining and maintaining quality certifications by organically applying the vision of leadership and maintaining high standards of employees.

Following best practices, the Quality Control department works closely with the Service Delivery team and the Project Management Office (PMO) to ensure customer service quality remains high. At the same time, they work across the company to implement processes on an ongoing process to document and improve service delivery and operations.

Achieving ISO 9001 certification is intensive with annual audits to show the company has practices in place which demonstrate the company’s level of quality. The International Organization of Standards (ISO) provides a library of standards to fulfill which the company then fits to its goals and vision.

The current certification was awarded in 2020 and is maintained every year through a “surveillance audit” during which specific areas of the company are selected for audit. The following year, a different area of the company is audited. A member of the executive leadership team is present throughout the audit.

LCG will undergo a full audit of its 2023 quality performance in 2024.

In the words of Carlene Carter, LCG’s Vice President of Quality & CRM, “We work from the inside out, maintaining a solid internal infrastructure, reducing waste, and increasing productivity. Our Service Delivery teams work on improving our customers’ experiences every day. We monitor our success through customer surveys and CPARs. We also socialize the importance of maintaining high standards, have a company-wide Process Improvement Committee, and even run mock audits with heads of departments.”

The company performed exceptionally well with LCG passing the Surveillance Audit with zero non-conformities at any level.

Engineering at All Stages of the Health IT Lifecycle 

Posted on by Alix Ganga

This Engineering Week, LCG recognizes the contributions engineering has made to Health IT and biomedical research support.

LCG helps accelerate digital government strategy and programs so that agencies and their critical systems can stay ahead of the curve in a rapidly shifting digital landscape. From initial project conception to finished product, the process of development would be nothing without the expertise that many engineers employ. Innovation is crafted by decisions that shape the pathway from idea to reality. Through the work of LCG’s many engineers, we enable more efficient, productive, and speedier customer transformations. 

For instance, in the design and development of Health IT solutions, engineers at LCG are there at every phase from design and development, to creating interfaces, developing algorithms, and designing databases. Adding on top the existing complexity, the engineering team then integrates systems to be sure that all components are working together seamlessly. 

With many Health IT products outputting large amounts of data, there is also a need for analysis and insight. Through the phases of development, engineers working alongside healthcare professionals can ensure that designs of databases, algorithms, and management of key records allow for robust data analysis. This enables healthcare professionals to make informed decisions about diagnosis, treatment, and care management.

As with any sensitive data, cybersecurity is of utmost importance. All products must be secured to protect patient data from theft in any form. Cybersecurity engineers are responsible for safeguarding vulnerable data and to increase the security profile of the organization. 

Finally, to ensure regulatory compliance and that the solution created in development is viable, engineers must perform rigorous testing, including designing and executing test plans, system verification and validation, and conducting risk assessments.  

At every step, engineers work closely with healthcare professionals following the Federal government’s standards.  By working together to design, develop, and test, engineers are involved at each stage so solutions are guaranteed safe, effective, and fulfill the ever-changing needs of Health IT and biomedical research. With the advent of advanced machine learning and generative artificial intelligence models LCG is testing and incorporating emerging technologies to modernize, integrate, and create whatever our clients need to embrace innovation’s future.

Srinivas Kothuri is Vice President, Innovation and Digital Engineering Services at LCG.

Modernizing Legacy Data: AudBase

Posted on by Alix Ganga

Building customer-focused solutions aren’t just buzz words at successful companies – it’s part of the corporate DNA. It starts at the top with strong leadership vision and it multiplies across departments with employees breaking down silos to serve the company and customer missions.

A recent example comes from our client, the National Institute on Deafness and Other Communication Disorders (NIDCD) – one of 27 Institutes and Centers at NIH – where Ravi Kosuri of LCG recently received the Director’s Award for his work on NIDCD’s Audiology project.

NIDCD’s Audiology project was a small part of a very large project the LCG team was working on in 2022.

The larger project had an extensive project management plan with timelines, tasks, and deliverables identified upfront with the customer. An immediate need was identified to provide NIDCD Audiology staff with a way to read and process data from the AudBase system.

The team’s approach was quickly shifted to progressive elaboration by LCG’s project manager, Ashley Stanton. Progressive elaboration is an iterative Agile project management technique that allows for a project plan to evolve as information is gathered. This approach, as well as its short turnaround time, made the AudBase project very unusual from the start.

Even when the pressure was on to rapidly turn the new project, time had to be spent in the early days determining the foundational nature of the challenge. Since the service delivery team was deeply embedded in the project, they worked with customer stakeholders to understand their needs. Multiple technical options and their impact were researched with cost and risk analyses so the team could recommend the path forward. Ravi worked collaboratively with the developer, third-party vendors, and government employees to implement a cloud-based database solution that met NIDCD’s needs on time and under budget.

By conceptualizing the best solution and accomplishing the client’s goals and objectives on the tight timeline, Ravi’s team successfully delivered a:

  • Web service interface (Azure-hosted API interface with AudBase)
  • Data transformation engine (JSON parser)
  • Cloud-based relational database
  • Accessible interface for third-party applications (such as RedCap, QlikSense, or Power BI)

Not only did Ravi receive the NIH Director’s award but the entire LCG team was recognized by the Center for Information Technology (CIT) at the National Institutes of Health (NIH) as one of the pioneers in using the NIH Azure Science and Technology Research Infrastructure for Discovery, Experimentation, and Sustainability (STRIDES) Initiative.

The end result is a new concept and technique for conducting and supporting biomedical and behavioral research and research training in the normal and disordered processes of hearing, balance, smell, taste, voice, speech, and language.

Ravi Kosuri is LCG’s principal architect supporting the life science advancements in biomedical research at NIDCD.

Enhance User Experience with Focused Self-Service Metrics

Posted on by Alix Ganga

IT service management (ITSM) maturity and adoption of best practices varies across Federal IT organizations. Over the years, visionary Federal leaders with insight into the value and benefits along with the ability to influence acquisition strategies have enabled the adoption of ITSM tools and practices in many agencies. Industry partners assist in advising, implementing, and advancing ITSM capabilities for greater efficiency, effectiveness, productivity, and improved user satisfaction. 

Self-service (Tier 0, Level 0) capabilities enable users to solve issues without contacting a Service Desk. Portals implementing self service capabilities contain features such as:   

  • Service Catalog with Service Request functions 
  • Incident Ticket creation 
  • Knowledge Base with reference documents, tutorials,  
  • Collaboration Forums 
  • Chat functions with live or virtual agents 

Incorporating self-service capabilities as part of the Service Desk creates a significant enabler of improved user satisfaction and productivity. Traditional Service Desk metrics fail to measure the value and benefits of self-service contact channels. Traditional Service Desk metrics primarily focus on call volume and agent productivity.   Introducing self service capabilities requires new metrics for monitoring adoption and informing decisions. 

Careful definition, collection, monitoring, and reporting of self-service specific metrics have shown: 

  • Increased availability and efficiency 
  • Faster incident resolution 
  • Faster request fulfillment 
  • Productivity improvements 
  • Reduced costs 
  • Happier users 

Insight

Traditional Service Desk metrics fail to measure the value and benefits of self-service contact channels. 

Impact

Assess your organization’s self-service critical success factors to identify the appropriate measures for continual evaluation and monitoring. 

A Deep Dive 

Awareness and usability influence the realization of these benefits. Metrics provide evidence for recognizing the benefits of self service capabilities, while also providing the insight necessary to know when an organization can make improvements. An organization need to measure the Self Service capabilities to understand it’s true effect on the overall Service Desk experience. Exhibit 1 suggests a few new metrics to consider when adopting self-service capabilities. 

Exhibit 1. Potential CSFs and KPIs for Assessing Self-service Results 

CSF KPI Desired Trend 
Reduces Costs Cost per Contact Downward 
Users Find Solutions Self-Service Success Rate 
Self-Service Failure Rate		Upward 
Downward
Faster Than Phone or Email Fulfillment Time Downward or Stable 
Meets Needs Satisfaction Upward or Stable 

CSF: Reduces Costs 

Tracking ‘cost per call’ provides valuable information for a primarily telephone-based Service Desk. The introduction of self-service capabilities creates an omnichannel Service Desk and triggers the need to track costs associated with each contact method.  

Insightful reports show cost trends for each channel, like that shown in Exhibit 2. 

Implementing tracking for Self Service gives the accurate cost breakdown between all aspects of the Service Desk. An organization might see a reduction of cost across the average cost per contact.  

Exhibit 2. Example Cost per Contact Trend Report 

CSF: Users Find Solutions 

KPI: Success RateKPI: Failure Rate

Measuring the success rate for users leveraging self service capabilities to track incidents and requests provides valuable, but only partial, insight. Consider the situation where only a small portion of users achieve success in finding solutions using self-service, but a sizable portion of users with the same issue call the Service Desk instead.  

Intuitively, one might assume a directly inverse relationship between self-service support channel success and failure rates. However, the scope of each metric is significantly different and requires careful attention to the details.

CSF: Faster Than Phone or Email

Users naturally and consistently return to effective, efficient, and successful methods of accomplishing tasks. When users perceive self-service as faster and easier than calling or emailing the Service Desk, adoption increases and improves benefit realization. 

KPI: Fulfillment Time
KPI: Fulfillment Time

CSF: Meets Needs 

KPI: Satisfaction

In addition to satisfying the needs of users, a self-service implementation must also satisfy the sponsor’s need for realizing a return on the investment. For this reason, Service Managers must monitor both the user’s and the sponsor’s perception of value delivered by the self-service channels  

User experience metrics provide information about these perceptions and require capture across all support channels. Monitoring trends assist in identifying pain points for further investigation as well as raising awareness of needed course adjustments. 

Continual assessment of sponsor perception assists in proactively responding to concerns to making necessary adjustments.

Looking Forward 

Establishing a baseline set of self-service metrics enables continual monitoring as the service organization explores and implements customer experience (CX) advancements such as chatbots, Virtual Assistants, Robotic Process Automation (RPA), Artificial Intelligence (AI). 

The implementation of self-service capabilities significantly influences traditional Service Desk metrics causing a need to adjust expectations and targets. A future article will dive into how self-service should affect trends in Service Desk metrics like lowering First Call Resolution Rates (FCRR) and why that should be the desired affect.

LCG Receives ISO 9001:2015 Accreditation

Posted on by Daniel Trencher

LCG’s commitment to quality, customer satisfaction, process adherence, and continual process improvement was validated recently by our organization receiving the ISO 9001:2015 Certification. This certification further reinforces LCG Quality Management and Assurance priorities, demonstrating conformity to quality management requirements. 

LCG CEO Conrad Kenley states, “The ISO 9001:2015 accreditation is a big deal.  It positions LCG as not only a high value IT solutions provider to our customers, but also assures them of our commitment to high quality standards.  This is an important step in our growth and will be a plus for our competitiveness in the marketplace.” 

LCG has brought precision Information & Technology (I&T) Services to achieve mission capability for Federal Organizations since the early 1990s.  The ISO 9001:2015 Certification optimizes LCG’s ability to bring performance success by applying quality management principles to enhance customer satisfaction consistently, allowing our customers to achieve predictable and evidence-based results. 

Presented below is the Formal Press Release from the Performance Review Institute Registrar: 

PRI Registrar recognizes LCG, Inc. for its commitment to continual improvement in their management system 

LCG, Inc. received accreditation for demonstrating their ongoing commitment to quality by satisfying customer requirements and industry specifications.  

“LCG, Inc. has demonstrated its commitment to world class quality by implementing and becoming certified to the ISO 9001 standard. They have joined an elite number of organizations worldwide who have achieved certification to this globally recognized quality standard,” said Randy Daugharthy, Director of the Registrar Program at the Performance Review Institute Registrar.  “PRI Registrar is proud to partner with LCG, Inc. in this accomplishment and look forward to continued support of their objective of quality excellence.” 

About PRI Registrar 

Since 1995, Performance Review Institute Registrar, a management systems registrar, has helped a multitude of organizations achieve and realize their true potential through the development of management systems and quality systems certification. As an affiliate of SAE International, PRI Registrar is a not-for-profit organization, uniquely motivated with a mission and commitment to raise the bar in any industry it serves. To learn more information, visit www.priregistrar.org or contact PRI Registrar at priregistrar@p-r-i.org today. 

LCG CEO and Founder Conrad Kenley, Recipient of the 2021 Wilbur Parker Alumni Award

Posted on by Daniel Trencher

LCG Founder and CEO Conrad Kenley is the honorary recipient of the 2021 Wilbur Parker Distinguished Alumni Award from the Samuel Curtis Johnson Graduate School of Management at Cornell University. The Office of Diversity and Inclusion (ODI) and Alumni Affairs at the Johnson Graduate School presented the award during its 11th Annual Johnson Diversity Alumni Awards ceremony, held virtually on Feb 18, 2021 

Wilbur Parker was the first African-American MBA to Graduate in 1950 from Cornell and the inaugural recipient of the Distinguished Alumni Award from Johnson’s Black Graduate Business Association in 2003, subsequently named in his honor. The Wilbur Parker Award recognizes African-American alumni from the Johnson Graduate School of Management who demonstrate outstanding professional achievement and commitment to their community. 

Conrad started his career at Arthur Andersen as an auditor after graduating from the Cornell Johnson Business School in 1975 with an MBA in engineering. Conrad has held several Executive Leadership positions at multiple firms, including American Express, MCI Communications, and Merrill Lynch. Conrad founded LCG in 1990 with the objective of brining innovative & emerging technologies for business operations supporting Federal Missions. In his award acceptance speech, Conrad quotes: 

LCG CEO Conrad Kenley

“I urge you to think about how you will stay agile, innovate, and evolve,” said Kenley. “One thing is for certain: Change is inevitable, and you will need to keep preparing yourself for further change.” 

Conrad also quoted: 

“You will need a work/life balance, you can’t get any more time and have you a lot of living to do.” 

Conrad is deeply involved in multiple charities supporting the Boys & Girls Clubs of Sarasota, FL, the American Heart Association, and the NIH Children’s Inn.  

Conrad has a passion for Jazz Music, history and education. He has been on the DC Jazz Festival (DCJF) board of directors since 2006 and as Chairman since 2016.  DCJF is a non- profit organization bringing affordable Jazz  education and performances to the Washington, DC area for students of all ages.  

Click here to watch a recording of the 11th Annual Diversity Alumni Awards ceremony.

References: 

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