LCG’s commitment to quality, customer satisfaction, process adherence, and continual process improvement was validated recently by our organization receiving the ISO 9001:2015 Certification. This certification further reinforces LCG Quality Management and Assurance priorities, demonstrating conformity to quality management requirements.
LCG CEO Conrad Kenley states, “The ISO 9001:2015 accreditation is a big deal. It positions LCG as not only a high value IT solutions provider to our customers, but also assures them of our commitment to high quality standards. This is an important step in our growth and will be a plus for our competitiveness in the marketplace.”
LCG has brought precision Information & Technology (I&T) Services to achieve mission capability for Federal Organizations since the early 1990s. The ISO 9001:2015 Certification optimizes LCG’s ability to bring performance success by applying quality management principles to enhance customer satisfaction consistently, allowing our customers to achieve predictable and evidence-based results.
Presented below is the Formal Press Release from the Performance Review Institute Registrar:
PRI Registrar recognizes LCG, Inc. for its commitment to continual improvement in their management system
LCG, Inc. received accreditation for demonstrating their ongoing commitment to quality by satisfying customer requirements and industry specifications.
“LCG, Inc. has demonstrated its commitment to world class quality by implementing and becoming certified to the ISO 9001 standard. They have joined an elite number of organizations worldwide who have achieved certification to this globally recognized quality standard,” said Randy Daugharthy, Director of the Registrar Program at the Performance Review Institute Registrar. “PRI Registrar is proud to partner with LCG, Inc. in this accomplishment and look forward to continued support of their objective of quality excellence.”
About PRI Registrar
Since 1995, Performance Review Institute Registrar, a management systems registrar, has helped a multitude of organizations achieve and realize their true potential through the development of management systems and quality systems certification. As an affiliate of SAE International, PRI Registrar is a not-for-profit organization, uniquely motivated with a mission and commitment to raise the bar in any industry it serves. To learn more information, visit www.priregistrar.org or contact PRI Registrar at email@example.com today.
LCG Founder and CEO Conrad Kenley is the honorary recipient of the 2021 Wilbur Parker Distinguished Alumni Award from the Samuel Curtis Johnson Graduate School of Management at Cornell University. The Office of Diversity and Inclusion (ODI) and Alumni Affairs at the Johnson Graduate School presented the award during its 11th Annual Johnson Diversity Alumni Awards ceremony, held virtually on Feb 18, 2021
Wilbur Parker was the first African-American MBA to Graduate in 1950 from Cornell and the inaugural recipient of the Distinguished Alumni Award from Johnson’s Black Graduate Business Association in 2003, subsequently named in his honor. The Wilbur Parker Award recognizes African-American alumni from the Johnson Graduate School of Management who demonstrate outstanding professional achievement and commitment to their community.
Conrad started his career at Arthur Andersen as an auditor after graduating from the Cornell Johnson Business School in 1975 with an MBA in engineering. Conrad has held several Executive Leadership positions at multiple firms, including American Express, MCI Communications, and Merrill Lynch. Conrad founded LCG in 1990 with the objective of brining innovative & emerging technologies for business operations supporting Federal Missions. In his award acceptance speech, Conrad quotes:
“I urge you to think about how you will stay agile, innovate, and evolve,” said Kenley. “One thing is for certain: Change is inevitable, and you will need to keep preparing yourself for further change.”
Conrad also quoted:
“You will need a work/life balance, you can’t get any more time and have you a lot of living to do.”
Conrad is deeply involved in multiple charities supporting the Boys & Girls Clubs of Sarasota, FL, the American Heart Association, and the NIH Children’s Inn.
Conrad has a passion for Jazz Music, history and education. He has been on the DC Jazz Festival (DCJF) board of directors since 2006 and as Chairman since 2016. DCJF is a non- profit organization bringing affordable Jazz education and performances to the Washington, DC area for students of all ages.
Click here to watch a recording of the 11th Annual Diversity Alumni Awards ceremony.
LCG enables its Federal customers to build FISMA compliant Cybersecurity Programs from the ground up. Once established, these programs facilitate NIST-compliant security Authorizations and Continuous Monitoring. Because we maintain insight into the latest Federal guidelines for Cybersecurity we can develop Cybersecurity Programs and Authorization Packages that are FISMA, NIST, and Agency compliant.
Our turnkey approach to Cybersecurity Program development has enabled us to consistently apply protection across customer systems and networks, no matter how diverse or complex, to ensure compliance with an ever-expanding list of Federal Cybersecurity directives. Our approach has enabled our world class health and medical research customers to focus on their mission rather than on information technology.
Our proven method eloquently balances what are seemingly competing objectives—ensuring cybersecurity while employing best practices to reduce costs and level of effort. Our streamlined methodology is hierarchical, inheriting as much as possible from existing organizational policy and security controls. The Cybersecurity Programs developed by LCG integrate Governance, Risk Management, and Compliance into an holistic, coordinated program that saves our Federal customers the enormous time and expense of addressing each cybersecurity mandate separately.
The impact of the LCG method results in an enterprise-wide Cybersecurity Program that consistently protects our customer’s systems and data while keeping them compliant with complex and evolving standards set forth by FISMA and other regulatory directives.
First responders and healthcare professionals are on the front lines providing support to communities in the metropolitan District-Maryland-Virginia (DMV) during the COVID-19 pandemic.
The COVID-19 Pandemic has placed unprecedented demands on the health care system; this has caused shortages in Personal Protective Equipment (PPE). Together, LCG assisted first responders, healthcare professionals, and community groups to safely fight this virus and help those risking their lives to protect us.
On Saturday, September 26th, LCG staffers and their family members laced up their sneakers or put air in their bicycle tires to participate in LCG’s Virtual 5k Walk-Run-Bike fundraiser.
LCG in partnership with theFirst Responders Children’s FoundationCOVID-19 Emergency Response Fund hosted a Virtual 5K Walk-Run-Bike fundraiser. These funds will go to purchase and dissemination of PPEs to first responders, healthcare professionals and community groups in the DMV. LCG matched the amount raised by each employee through the fundraiser.
LOCATION: WHERE WAS THE VIRTUAL 5K WALK-RUN-BIKE HELD?
Similar to LCG’s “Work from Home Policy”, this event was held at local parks, bike and walking trails and communities throughout the DMV. To ensure safe-distancing and to avoid large crowds, each participant identified a favorite location in their community where they can engage in a 5K walk, run or bike ride. The chosen activity took place throughout the day of September 26th.
HOW WILL THESE DONATIONS HELP FIRST RESPONDERS IN THE DMV?
To date, through the First Responders Children’s Foundation COVID-19 Emergency Response Fund, 17 grants have been made in Maryland and 139 in Virginia to assist with the purchase of PPEs. The COVID-19 Emergency Response Fund has also joined forces with the VA Highway Patrol to help in the distribution of the PPE supplies.
Our journey at the Health and Human Services (HHS) has allowed LCG to position ourselves to make a significant impact on supporting advances in biomedical research – providing a multitude of technology and grants management services to its constituents. For the National Institutes of Health (NIH), we are a trusted partner delivering managed infrastructure & operations, application services, grants services, cyber security, and other technology-related consulting services to support government-wide technology and grants management initiatives.
Our long-standing experience has allowed our firm to bring a continuous modernization mindset to ensure our clients always are equipped with the most up-to-date tools and solutions to deliver on their mission objectives. LCG is positioned to provide these types of services through a series of Government-Wide Acquisition Contracts (GWAC), and Blanket Purchase Agreements (BPA)
“The Covid-19 Pandemic is changing the world we live in. I am happy to report that all LCG team members are healthy and are continuing to support our customers in a manner that they have come to expect. We believe that the new normal, once the Pandemic is controlled, will accelerate the rate of digital transformation our customers will need to accomplish their missions. LCG stands ready to provide insight and innovation to federal government agencies to remain a step ahead in a digitally dynamic world.”
It’s been stated that society changes slowly, then all at once. We’re seeing a paradigm shift in how companies and people work with the rapidly accelerating trend of working remotely becoming not purely commonplace, but a necessity. As a result of the novel Coronavirus upending virtually all aspects of modern life as we know it, LCG has, essentially overnight, helped its customers navigate through the challenges of establishing a new remote work environment.
Helping our customers transition into the virtual work space also means ensuring they continue to deliver on their critical missions. LCG continues to provide the necessary on-site and remote support to set-up their remote infrastructure and we are a partner in the technologies, tools, training and implementation that facilitate this new reality. As the country adapts to the issues related to COVID-19, we remain committed to supporting our customers and their missions.
The primary focus of LCG has always been the health and safety of our employees, their families, and our clients. Since the COVID-19 pandemic began that concern has guided all of the decisions we have made. LCG convened an internal management group to monitor and respond to our employee concerns regarding the COVID-19 outbreak. The group is responsible for the collection and dissemination of reliable, updated information to our employees. Now more than ever, LCG is committed empowering our employees. LCG provides information on safety recommendations from the WHO and CDC, federal and local legislative changes, amendments to benefits and other regulations on the LCG employee website.
We know that 2-way communication is vital for both our people and our company culture, so we conduct video conferencing daily. This face-to-face time together helps our employees adjust to working remotely and creates personal interaction as we conduct virtual weekly team meetings, and do daily wellness checks. Technology enables our digital workforce to maintain our human connections regardless of our new remote office location. It is LCG’s way of embracing the digitally dynamic world that we help Government with each and every day.
LCG will continue to support our employees, their families, our clients and our communities with our Corporate Social Responsibility partners, The NIH Children’s Inn and Feeding America. LCG is here – every step of the way.
LCG’s journey of successfully bringing people, processes, and technology together – continues even in these challenging times in our society.
Today we are faced with unprecedented levels of uncertainty due to the COVID-19 pandemic. As a business with tenured success, what distinguishes LCG is our people, who continue to lead, strategize, and plan for positive outcomes in challenging times. Providing dedicated project oversight and continually capturing lessons learned is an integral part of LCG’s Management Framework. As we entered into the mandatory work-at-home support phase, our teams quickly had to evolve to embrace digital workplace tools to stay connected and help our customers.
We optimized the use of digital workspace tools, and the following is a sampling of tasks our teams provided to ensure business continuity and minimize disruption risk for our customers.
Provided Microsoft Teams Channels and SharePoint Online Features and expanded teleconferencing capabilities through Zoom, Microsoft Teams, WebEx, Skype for Business, Microsoft Whiteboard, and Balsamiq for virtually sharing ideas.
Scaled LCG’s Training Program to cover digital workplace tools such as Zoom, OneDrive, Teams, more frequently to reach a broader audience.
Used tools such as Bomgar, Goverlan, Zoho Assist and Face Time to provide end-user technical support
Implemented on-site appointments for new staff orientation, hardware break/fix, and endpoint handoffs (All on-site visits and activities are tracked using a sign-in and detailed activities sheet. All on-site support was conducted with proper Personal Protective Equipment and thorough sanitization of all physical equipment before and after.)
Evaluated solutions on low-code platforms (SharePoint Online, ServiceNow) to bring solutions to market quickly.
Through the Application Review Model, managed the grant peer-review process virtual environment.
The pressure continues to maintain social distancing, while organizations implement plans to “return to the physical work space.” Here at LCG, we empower our employees and customer to adopt digital tools to stay connected and collaborate to deliver on agency missions – And we continue to expand our digital resiliency to boost productivity for organizational success.
LCG has been a Corporate Alliance Partnership Program (CAPP) member for The National Grants Management Association (NGMA) for over five years. LCG’s Grants Management team attends and supports the NGMA Annual Grants Training conference. This event is an annual touch point for best practices and new requirements within the Grants Management environment. It provides our team with a venue to meet and discuss changes in Grants with industry stakeholders as well as partners and clients.
This April proved challenging with the COVID-19 pandemic and the cancellation of onsite meetings and events to be held in the Metro DC area. NGMA immediately pivoted their event to become the first Virtual Grants Training & Summit. LCG staff participated in multiple virtual sessions, visited with the staff in the Federal Foyer and engaged in attendee conversations via the virtual platform.
For LCG the move to virtual aligns with our first impact in the Grants space when we transition the Federal onsite peer review process to a remote environment. Since these early successes we have steadily increased our presence with the Federal Grants Landscape as we partner with our clients to re‐envision there grant systems and the associated support processes.
Another example of LCG providing Insight with Impact.
The relaunching of our website comes at a crucial time in our journey – a journey of successfully bringing people, processes, and technology together as we enter into the modern-day digital ecosystem. LCG is a firm that is at the forefront of technology advancements, providing solutions to deliver on missions for our federal clients.
Our refined service areas are designed to help our partners, peers, and employees navigate the digital ecosystem, improving on and transforming government technology priorities. We bring holistic domain expertise combined with innovative thought processes with our deep understanding of federal IT to support these missions.
We are a cohesive team of individuals whose objective is to use digital capabilities and creative thinking to empower our customers and their journeys. We do this by taking time to listen and understand the needs of our constituents, thereby being able to design and implement precision customer experiences tailored to each federal environment.
Over the past decades, gaining insights is how we provide such precision support, coupled with our employees, who bring energy, aptitude, and willingness to provide Impact on addressing challenging needs for our customers. It is our employees who are digital at the core, bringing a continuous innovation mindset to our federal partners to meet their agency goals and objectives.
Luana Fernandes joined in 2017 as an Entry Level Full Stack Developer to assist with technology Research and Development. Since her joining, LCG Luana participated in several Digital Transformation R&D initiatives, rapidly prototyping demonstrable solutions to our Federal Customers. Luana has a Masters in Software Engineering from Stratford University, and a Bachelors in Systems Analysis and Development from the Federal University of Science, Education and Technology of Paraiba, Brazil. Today Luana leads LCG’s R&D efforts providing advance level support into areas such as Artificial Intelligence, Machine Learning, and User Experience. Luana’s efforts have been directly aligned to our Customer’s Technology Roadmaps. Her current focus is supporting end-to-end Enterprise Solutions using digital tools and techniques to support agency missions. Luana’s engagement at LCG, in her own words, “I love the flexibility and the learning opportunity.”
Sebastien Morizet joined LCG in 2014 to support LCG’s Grants Management Services. After a couple of years of supporting LCG’s Grants Team, Sebastien wanted to pursue a career in providing advanced-level technical support. Sebastien has a Bachelors Degree in Modern Languages from the University of East Anglia in the UK. LCG worked with Sebastien to obtain the required skills necessary for career advancements. Today Sebastien is a Support Service Analyst for LCG’s mission-critical applications and logistics support for multiple agencies such as the US Department of Education, US Department of Agriculture, US Department of Housing and Urban Development and US Department of Health and Human Services. Sebastien is excited to work at LCG because, in his own words, “We help the federal government spend taxpayer dollars on a variety of different programs which can have a positive impact on society, can improve the quality of life and can advance our society.”
Monica Yang joined LCG in 2018 as a Service Desk Technician supporting LCG’s Infrastructure and Operations Services, providing support to end-users delivering on biomedical research missions. Monica’s ability to continually push the envelope and willingness to learn new subject matters provided a path for her to seek advance technical opportunities. Monica has a Master’s Degree in Digital Forensics & Cyber Investigations, and she is a GIAC Certified Forensic Examiner. She was recently promoted to a System Engineer supporting many of LCG’s Federal Customer, where she is supporting Federal IT Modernization Initiatives. Monica supports LCG’s mission because “LCG actively encourages its people to expand their horizons and work with resources on other contracts to ultimately provide an even better customer service experience.”