“The Covid-19 Pandemic is changing the world we live in. I am happy to report that all LCG team members are healthy and are continuing to support our customers in a manner that they have come to expect. We believe that the new normal, once the Pandemic is controlled, will accelerate the rate of digital transformation our customers will need to accomplish their missions. LCG stands ready to provide insight and innovation to federal government agencies to remain a step ahead in a digitally dynamic world.”
It’s been stated that society changes slowly, then all at once. We’re seeing a paradigm shift in how companies and people work with the rapidly accelerating trend of working remotely becoming not purely commonplace, but a necessity. As a result of the novel Coronavirus upending virtually all aspects of modern life as we know it, LCG has, essentially overnight, helped its customers navigate through the challenges of establishing a new remote work environment.
Helping our customers transition into the virtual work space also means ensuring they continue to deliver on their critical missions. LCG continues to provide the necessary on-site and remote support to set-up their remote infrastructure and we are a partner in the technologies, tools, training and implementation that facilitate this new reality. As the country adapts to the issues related to COVID-19, we remain committed to supporting our customers and their missions.
The primary focus of LCG has always been the health and safety of our employees, their families, and our clients. Since the COVID-19 pandemic began that concern has guided all of the decisions we have made. LCG convened an internal management group to monitor and respond to our employee concerns regarding the COVID-19 outbreak. The group is responsible for the collection and dissemination of reliable, updated information to our employees. Now more than ever, LCG is committed empowering our employees. LCG provides information on safety recommendations from the WHO and CDC, federal and local legislative changes, amendments to benefits and other regulations on the LCG employee website.
We know that 2-way communication is vital for both our people and our company culture, so we conduct video conferencing daily. This face-to-face time together helps our employees adjust to working remotely and creates personal interaction as we conduct virtual weekly team meetings, and do daily wellness checks. Technology enables our digital workforce to maintain our human connections regardless of our new remote office location. It is LCG’s way of embracing the digitally dynamic world that we help Government with each and every day.
LCG will continue to support our employees, their families, our clients and our communities with our Corporate Social Responsibility partners, The NIH Children’s Inn and Feeding America. LCG is here – every step of the way.
LCG’s journey of successfully bringing people, processes, and technology together – continues even in these challenging times in our society.
Today we are faced with unprecedented levels of uncertainty due to the COVID-19 pandemic. As a business with tenured success, what distinguishes LCG is our people, who continue to lead, strategize, and plan for positive outcomes in challenging times. Providing dedicated project oversight and continually capturing lessons learned is an integral part of LCG’s Management Framework. As we entered into the mandatory work-at-home support phase, our teams quickly had to evolve to embrace digital workplace tools to stay connected and help our customers.
We optimized the use of digital workspace tools, and the following is a sampling of tasks our teams provided to ensure business continuity and minimize disruption risk for our customers.
Provided Microsoft Teams Channels and SharePoint Online Features and expanded teleconferencing capabilities through Zoom, Microsoft Teams, WebEx, Skype for Business, Microsoft Whiteboard, and Balsamiq for virtually sharing ideas.
Scaled LCG’s Training Program to cover digital workplace tools such as Zoom, OneDrive, Teams, more frequently to reach a broader audience.
Used tools such as Bomgar, Goverlan, Zoho Assist and Face Time to provide end-user technical support
Implemented on-site appointments for new staff orientation, hardware break/fix, and endpoint handoffs (All on-site visits and activities are tracked using a sign-in and detailed activities sheet. All on-site support was conducted with proper Personal Protective Equipment and thorough sanitization of all physical equipment before and after.)
Evaluated solutions on low-code platforms (SharePoint Online, ServiceNow) to bring solutions to market quickly.
Through the Application Review Model, managed the grant peer-review process virtual environment.
The pressure continues to maintain social distancing, while organizations implement plans to “return to the physical work space.” Here at LCG, we empower our employees and customer to adopt digital tools to stay connected and collaborate to deliver on agency missions – And we continue to expand our digital resiliency to boost productivity for organizational success.
LCG has been a Corporate Alliance Partnership Program (CAPP) member for The National Grants Management Association (NGMA) for over five years. LCG’s Grants Management team attends and supports the NGMA Annual Grants Training conference. This event is an annual touch point for best practices and new requirements within the Grants Management environment. It provides our team with a venue to meet and discuss changes in Grants with industry stakeholders as well as partners and clients.
This April proved challenging with the COVID-19 pandemic and the cancellation of onsite meetings and events to be held in the Metro DC area. NGMA immediately pivoted their event to become the first Virtual Grants Training & Summit. LCG staff participated in multiple virtual sessions, visited with the staff in the Federal Foyer and engaged in attendee conversations via the virtual platform.
For LCG the move to virtual aligns with our first impact in the Grants space when we transition the Federal onsite peer review process to a remote environment. Since these early successes we have steadily increased our presence with the Federal Grants Landscape as we partner with our clients to re‐envision there grant systems and the associated support processes.
Another example of LCG providing Insight with Impact.
The relaunching of our website comes at a crucial time in our journey – a journey of successfully bringing people, processes, and technology together as we enter into the modern-day digital ecosystem. LCG is a firm that is at the forefront of technology advancements, providing solutions to deliver on missions for our federal clients.
Our refined service areas are designed to help our partners, peers, and employees navigate the digital ecosystem, improving on and transforming government technology priorities. We bring holistic domain expertise combined with innovative thought processes with our deep understanding of federal IT to support these missions.
We are a cohesive team of individuals whose objective is to use digital capabilities and creative thinking to empower our customers and their journeys. We do this by taking time to listen and understand the needs of our constituents, thereby being able to design and implement precision customer experiences tailored to each federal environment.
Over the past decades, gaining insights is how we provide such precision support, coupled with our employees, who bring energy, aptitude, and willingness to provide Impact on addressing challenging needs for our customers. It is our employees who are digital at the core, bringing a continuous innovation mindset to our federal partners to meet their agency goals and objectives.
Luana Fernandes joined in 2017 as an Entry Level Full Stack Developer to assist with technology Research and Development. Since her joining, LCG Luana participated in several Digital Transformation R&D initiatives, rapidly prototyping demonstrable solutions to our Federal Customers. Luana has a Masters in Software Engineering from Stratford University, and a Bachelors in Systems Analysis and Development from the Federal University of Science, Education and Technology of Paraiba, Brazil. Today Luana leads LCG’s R&D efforts providing advance level support into areas such as Artificial Intelligence, Machine Learning, and User Experience. Luana’s efforts have been directly aligned to our Customer’s Technology Roadmaps. Her current focus is supporting end-to-end Enterprise Solutions using digital tools and techniques to support agency missions. Luana’s engagement at LCG, in her own words, “I love the flexibility and the learning opportunity.”
Sebastien Morizet joined LCG in 2014 to support LCG’s Grants Management Services. After a couple of years of supporting LCG’s Grants Team, Sebastien wanted to pursue a career in providing advanced-level technical support. Sebastien has a Bachelors Degree in Modern Languages from the University of East Anglia in the UK. LCG worked with Sebastien to obtain the required skills necessary for career advancements. Today Sebastien is a Support Service Analyst for LCG’s mission-critical applications and logistics support for multiple agencies such as the US Department of Education, US Department of Agriculture, US Department of Housing and Urban Development and US Department of Health and Human Services. Sebastien is excited to work at LCG because, in his own words, “We help the federal government spend taxpayer dollars on a variety of different programs which can have a positive impact on society, can improve the quality of life and can advance our society.”
Monica Yang joined LCG in 2018 as a Service Desk Technician supporting LCG’s Infrastructure and Operations Services, providing support to end-users delivering on biomedical research missions. Monica’s ability to continually push the envelope and willingness to learn new subject matters provided a path for her to seek advance technical opportunities. Monica has a Master’s Degree in Digital Forensics & Cyber Investigations, and she is a GIAC Certified Forensic Examiner. She was recently promoted to a System Engineer supporting many of LCG’s Federal Customer, where she is supporting Federal IT Modernization Initiatives. Monica supports LCG’s mission because “LCG actively encourages its people to expand their horizons and work with resources on other contracts to ultimately provide an even better customer service experience.”
The holidays can be a stressful time for many of us, to remove the overwhelm here are six tips to help you maintain your sanity so you can truly enjoy this wonderful time of year.
Holiday Stress: Traveling
The holiday season is the busiest time of the year for long-distance travel. Flights are often overbooked, and highways are overcrowded, which can add stress to the season. Use the following tips below:
Plan ahead – Check commute times, if driving. Try to do most driving during non-rush hour times to avoid bad traffic.
Air Travel– Allow plenty of extra time at the Airport.
Weather– Have an alternate plan in case of inclement weather.
Do not leave the house on an empty stomach– it encourages overeating
Avoid standing near the food table at get-togethers– it is not the worst place to be but a sure-fire way to overindulge.
Socialize– This will help to keep you occupied and away from helping yourself to all the treats and goodies.
Ok so we didn’t give them gold, they did however win these beautiful LCG jackets and and shiny trophy award.
The team award recognizes the collective efforts of an outstanding group of employees who worked together to complete a project that supported LCG’s Corporate Social Responsibility mission.
Our first team to win this award was the PMO team. The PMO Team embraced the spirit of collaboration as they donated enough supplies to fill over twelve backpacks (each backpack holds about 30 items) for our LCG Annual Backpack Drive, as well as assisted the CSR committee with preparing remaining backpacks with donated supplies. Congratulations to Carlene Carter, Beverly Tarrant, and Freddie Thomas for their generosity and teamwork!
The winning team received LCG jackets and were the recipients of the LCG CSR Volunteer Team Award at the November Corporate monthly lunch. The team will hold their title and the award until our next team volunteer event in the first quarter of 2020. If you are interested in learning more about how you can get involved, contact the CSR team at email@example.com